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Howard Bloom: Ask hard questions

New programs and interventions often seem sure to work. But success is rare, and evaluation is critical to understanding whether and why efforts to help underserved people are in fact effective, says an evaluation research methodologist.

No one should be lost

A hospital taught its employees to help any visitors who could not find their way. By doing that, the hospital modeled its key values of compassion, excellence, integrity and innovation.



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